Repair and Warranty

Guarantee

European guarantee terms

Dear Customer,

Thank you for purchasing your Sony product. We hope you will be happy using it. In the unlikely event that your product needs guarantee service, please contact your dealer or a member of our authorised service network (ASN) in the European Economic Area (EEA) or other countries designated by this Guarantee or accompanying leaflets (Guarantee Area).

Details of our ASN members can be found, for example, in telephone directories, in our product catalogues and on our websites.

To avoid any unnecessary inconvenience on your part, we recommend that you read the instruction manual carefully before seeking guarantee service.

Your Guarantee

This Guarantee applies to your Sony product if stated in the leaflets that accompanied your product, provided that it was purchased within the Guarantee Area.

By this Guarantee, Sony guarantees the product to be free from defects in materials and workmanship at the date of original purchase for a period of ONE YEAR from that date.

The Sony company that provides and will honour this Guarantee is designated in this Guarantee or accompanying leaflets under the country where you seek guarantee service.

If within the guarantee period the product is determined to be defective (at the date of original purchase) due to improper materials or workmanship, Sony or an ASN member in the Guarantee Area will, without charge for labour or parts, repair or (at Sony's discretion) replace the product or its defective parts subject to the terms and limitations below.

Sony and ASN members may replace defective products or parts with new or refurbished products or parts. All products and parts replaced become the property of Sony.

Terms

  1. Guarantee services will be provided only if the original invoice or sales receipt (indicating the date of purchase, model name and dealer's name) is presented with the defective product within the guarantee period. Sony and ASN members may refuse free-of-charge guarantee service if these documents are not presented or if they are incomplete or illegible. This Guarantee will not apply if the model name or serial number on the product has been altered, deleted, removed or made illegible.

  2. To avoid damage to or loss/erasure of removable data storage media or accessories, you must remove these before submitting your product for guarantee service.

  3. This Guarantee does not cover transport costs and risks associated with transport of your product to and from Sony or an ASN member.

  4. This guarantee does not cover:
    1. periodic maintenance and repair or parts replacement due to wear and tear.

    2. consumables (components that are expected to require periodic replacement during the lifetime of a product such as non-rechargeable batteries, print cartridges, styli, bulbs, etc.).

    3. damage or defects caused by use, operation or treatment of the product inconsistent with normal personal or domestic use.

    4. damage or changes to the product as a result of :
      1. misuse, including:
        - treatment resulting in physical, cosmetic or surface damage or changes to the product or damage to liquid crystal displays.
        - failure to install or use the product for its normal purpose or in accordance with Sony instructions on installation or use.
        - failure to maintain the product in accordance with Sony instructions on proper maintenance.
        - Iinstallation or use of the product in a manner inconsistent with the technical or safety laws or standards in the country where it is installed or used.

      2. virus infections or use of the product with software not provided with the product or incorrectly installed software.

      3. the condition of or defects in systems with which the product is used or incorporated except other Sony products designed to be used with the product.

      4. use of the product with accessories, peripheral equipment and other products of a type, condition and standard other than prescribed by Sony.

      5. repair or attempted repair by persons who are not Sony or ASN members.

      6. adjustments or adaptations without Sony’s prior written consent, including:
        - upgrading the product beyond specifications or features described in the instruction manual, or
        - modifications to the product to conform it to national or local technical or safety standards in countries other than those for which the product was specifically designed and manufactured.

      7. neglect.

      8. . Accidents, fire, liquids, chemicals, other substances, flooding, vibrations, excessive heat, improper ventilation, power surges, excess or incorrect supply or input voltage, radiation, electrostatic discharges including lighting, other external forces and impacts.

  5. This guarantee covers only hardware components of the product. It does not cover software (whether of Sony or others) for which an end-user license agreement or separate warranty/guarantee statements or exclusions are provided or intended to apply.

Exclusions and limitations

Except as stated above, Sony makes no guarantee (express, implied, statutory or otherwise) regarding product or accompanying or constituent software quality, performance, accuracy, reliability, fitness for a particular purpose, or otherwise.

If this exclusion is not permitted or fully permitted by applicable law, Sony excludes or limits its Guarantee only to the maximum extent permitted by applicable law. Any warranty that cannot be fully excluded will be limited (as far as permitted by applicable law) to the duration of this Guarantee.

Sony’s only obligation under this Guarantee is to repair or replace products subject to these Guarantee terms and conditions.

Sony is not liable for any loss or damage relating to products, service, this Guarantee or otherwise, including - economic or intangible losses - the price paid for the product - loss of profits, revenue, data, enjoyment or use of the product or any associated products - indirect, incidental or consequential loss or damage.

This applies whether that loss or damage relates to: impaired or non-operation of the product or associated products through defects or unavailability while with Sony or an ASN member, which caused downtime, loss of user time or business interruption inaccuracy of output from the product or associated products damage to or loss of software programs or removable data storage media, or virus infections and other causes.

This applies to loss and damages under any legal theory, including negligence and other torts, breach of contract, express or implied Guarantee, and strict liability (even where Sony or an ASN member has been advised of the possibility of such damages).

Where applicable law prohibits or limits these liability exclusions, Sony excludes or limits its liability only to the maximum extent permitted by applicable law.

For example, some countries prohibit the exclusion or limitation of damages resulting from negligence, gross negligence, wilful misconduct, deceit and similar acts.

Sony’s liability under this guarantee will in no case exceed the price paid for the product, but if applicable law permits only higher liability limitations, the higher limitations apply

Your legal rights reserved

Consumers have legal (statutory) rights under applicable national laws relating to the sale of consumer products. This guarantee does not affect statutory rights you may have nor those rights that cannot be excluded or limited, nor rights against the person from whom you purchased the product. You may assert any rights you have at your sole discretion.

Sony United Kingdom & Ireland a division of Sony Europe Limited
Jays Close, Viables
Basingstoke RG22 4SB
0844 8466 555 (9am - 5pm Monday to Friday excluding bank holidays)
http://www.sony.co.uk

European Guarantee Terms [pdf - 25,3 Kb]

Addendum for computer displays

Dear Customer,

Thank you for purchasing your Sony Computer Display Monitor. This document outlines the changes and amendments to the standard European Guarantee that are applicable for this product.

In the unlikely event of a hardware fault occurring please call our Hotline to log a Guarantee claim.

Please click here for Hotline telephone numbers

If you have purchased models:

  • SDM-E76D
  • SDM-E96D

Please click here for your full Guarantee & Support Terms & Conditions

If you have purchased any other model the following guarantee applies:

Please contact your dealer or a member of our authorised service network (ASN) in the European Economic Area (EEA) or other countries designated by this Guarantee or accompanying leaflets (Guarantee Area). Details of our ASN members can be found, for example, in telephone directories, in our product catalogues and on our websites.
To avoid any unnecessary inconvenience on your part, we recommend that you read the instruction manual carefully before seeking guarantee service.

Your Guarantee

This Guarantee applies to your Sony product if stated in the leaflets that accompanied your product, provided that it was purchased within the Guarantee Area.

By this Guarantee, Sony guarantees the product to be free from defects in materials and workmanship at the date of original purchase for a period of ONE YEAR from that date.

The Sony company that provides and will honour this Guarantee is designated in this Guarantee or accompanying leaflets under the country where you seek guarantee service.

If within the guarantee period the product is determined to be defective (at the date of original purchase) due to improper materials or workmanship, Sony or an ASN member in the Guarantee Area will, without charge for labour or parts, repair or (at Sony's discretion) replace the product or its defective parts subject to the terms and limitations below.

Sony and ASN members may replace defective products or parts with new or refurbished products or parts. All products and parts replaced become the property of Sony.

These guarantees do not cover:

  • Periodic maintenance and repair or parts replacement due to wear and tear (such as the backlight for LCD Monitors)
  • Persistent image retention (burn-in) caused by constant projection of the same image or images.