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Precautions we’re taking due to the Coronavirus

Due to the outbreak of the Coronavirus (COVID-19), we’re taking preventative measures to safeguard the welfare of our employees across our support, service and distribution networks. As a result:

  • Our call center agents are currently helping you from their homes. You may experience longer connection times, hear some occasional background noises, or call quality may be reduced
  • If you requested or are in need of a product repair, please note that the operation of local Authorised Service Centres, and associated logistics, might also be impacted

In the meantime, you can still contact us via e-mail or Chat (subject to current availability of Chat support specialists), or browse the support site for troubleshooting solutions for your product.

We thank you for your understanding and encourage you to stay safe during this turbulent period.

[Network not connected] message after updating your Android TV?

Try this quick fix if you are getting a [Network not connected] message, notice the time is incorrect on the HOME screen or notice that some apps no longer work normally while others do.

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+44 (0) 2073652810
Opening hours:
Monday to Friday: 09:00 - 18:00.

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