If you believe your SD-card is affected:
- Enter your details
- Upload 2 clear pictures of your product (front & back)
- Our qualified customer support agent will validate the picture you send us and will confirm whether your SD-card is affected or not. If your product is not affected we will let you know as well.
- If your card is confirmed as being affected, you will receive an instruction e-mail with return labels to ship us the defective product.
- After we received and validated your SD-card, you will receive a replacement.
IMPORTANT: Don't combine multiple cards in one claim. If you own more than one potentially affected SD Card, please submit one exchange request per card. You will receive a return label for each claim. Use them to send each card separately.
Please fill-in your details using the below form: