Welcome to Sony’s support repair pages. We will guide you through the necessary steps to make your repair journey as pleasant and convenient as possible.
Did you drop by our quick troubleshooting tool (TV, Headphones & Mobile only)? If you’ve missed it, confirm if you really do need to book a repair: often repairs can be avoided!
Once you are confident that a repair is necessary, you’ll need some information near at hand.
Providing the model name, serial number & IMEI number (Mobile only) allow us to exactly identify your product and get additional information that benefits your repair journey.
Your invoice helps us and to verify if your product is still within warranty. Lost your invoice? Don’t worry, if your product is still within warranty, your retailer should have a digital copy.
A genuine invoice should include the following:
E-tail order confirmations, auction site receipts or handwritten invoices are not consider valid by Sony.
Verify if your product is within warranty or have your extended warranty details ready. If you’re unsure about the warranty period in your country, check our overview.
Name, address, e-mail and two phone numbers (daytime if possible)
Preparation is the key to success. A clear description of the issue will help the repair team on its way.
You can download and print our template to help you summarise the required information.
Download the template
Now that you have your complete file, it’s time to find an Authorized Service Centre (ASC). Use the ASC locator to find suitable ASC locations nearby.
Your ASC will guide you through the rest of the journey. Be sure to provide them with all the information you’ve gathered.
Click to find your authorized service center