Repair Track & Trace

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Repair Track & Trace

The repair status is in some cases an approximation and might differ from the real-time situation. In case you don't know your case ID or job number, it is essential to select your model name from the autocomplete drop-down menu that appeared once you start typing. It will allow us to be more accurate in the results we return.

To start our Track & Trace repair service and find out the current repair status of your product, enter either:

The Case ID or Job Number

OR

Model Name (Type your model name and select an option based on the names displayed in autocomplete drop-down menu. Avoid generic terms such as BRAVIA, alpha, Sony, etc.)

And a 7-digit Serial Number

OR

a 15-digit IMEI Number