Physical damage

If your TV has taken physical damage (for example, dropping your TV, liquid damage, improper handling, etc), we invite you to:

Book a repair

Note: Physical damage is not covered by the standard guarantee.

Prepare for your repair

Visit our dedicated page: Prepare your repair, where you can find a checklist about what information you need to have available, a template to help you describe the problem, an easy to use tool to localize your nearest Sony Authorized Service Centers (ASC) and more.

Is the problem solved?

Yes No, I want to contact Sony support